HOW CAN WE HELP?

We typically ship most orders within 1-2 business days of receiving them.

We offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange.  

• ALL RETURNED ITEMS MUST:
  • Be undamaged, with the original packaging intact.
  • Have a Return Merchandise Authorization number (RMA #) obtained prior to shipping.
• If you received free shipping, the actual shipping cost we incurred will be deducted from your refund.
• Carefully package returned items to prevent damage during transit.
• If the returned product is damaged and cannot be restocked, a minimum 50% processing and replacement fee will be deducted from your refund/store credit. (The actual fee will depend on the product’s condition.)
• While we strive to make returns easy, we are not responsible for lost or damaged returns.

Please note: All products and items purchased through special sales, custom, and customized orders are final sale and cannot be returned.

Contact: support@emerald-smoke.com to change your shipping address.

You’ll receive a confirmation email after placing your order, followed by another email with a tracking number once your package ships. Check both your inbox and Spam folder. If you need help finding your shipping details, contact support@emerald-smoke.com. Please note that orders placed on weekends will receive tracking information on Monday, as our warehouse is closed on weekends.

You can email us at support@emerald-smoke.com for customer support. Please allow up to 24 hours for a response. Our business hours are Monday – Friday from 9am – 5pm CST. Our office is closed on weekends and holidays.

Contact customer service immediately. If your order hasn’t been processed, we can update your address and provide a new tracking number.

We ship to all states within the U.S.

Yes, and rest assured that all orders are shipped in discreet packaging to protect your privacy.